Privacy Policy

Complete Prep (trading name of Everything by the Book LTD) collects personal data only where it is needed to run the business.

What we collect

If you use the contact form on this site, we collect the name, email address and message you provide. If you call, WhatsApp or email us, we collect whatever details you share with us in that conversation, such as your name, contact details and order information.

Why we collect it

We use this information to reply to your enquiry, arrange prep and shipping services, and keep records required for our business and accounting.

Lawful basis

We process this data on the basis of legitimate interest (responding to enquiries) and, where you become a customer, to perform our contract with you.

How long we keep it

Enquiry details are kept for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you get back in touch, then deleted. Customer and accounting records are kept for as long as UK law requires.

Who we share it with

We do not sell or share your personal data with third parties for marketing. We may share order details with couriers solely to arrange collection and delivery of your goods.

Your rights

You can ask what personal data we hold about you, ask us to correct it, or ask us to delete it. To do this, email [email protected].